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Privacy Policy

Effective date: [18th March 2025]

At PresencePro (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. By using PresencePro, you agree to the practices described below.

1. What this Privacy Policy Covers

This policy applies to all personal data we collect when you:

  • Visit our website,

  • Create an account,

  • Subscribe to or use our services,

  • Contact us for support, or

  • Pay for services through PayPal.

“Personal data” means any information that identifies you as an individual (such as your name, email address, or payment details).

2. Personal Data We Collect

We collect the following categories of data:

a) Profile and Contact Data

  • Name

  • Email address

  • Login credentials (if you create an account)

b) Payment Data

  • Billing details (name, email, address if required for invoices)

  • Payment is processed by PayPal. We do not store card details.

c) Device and Technical Data

  • IP address

  • Browser type and version

  • Essential cookies (to ensure the site works properly).

d) Voluntary Data

  • Information you provide when contacting us (emails, support messages).

e) Publicly Available Data Processed Through AI

  • To deliver our reports, we may analyse publicly available information about your business (such as your website, online listings, or reviews). This data may be processed through third-party AI tools.

3. How We Use Personal Data

We process your data for the following purposes:

  • To create and manage your account,

  • To provide reports and services you have purchased,

  • To process payments via PayPal,

  • To provide customer support,

  • To comply with legal obligations,

  • To improve and secure our services.

We do not sell your data or share it with third parties for marketing purposes.

4. Sharing of Personal Data

We only share your data with:

  • Service providers (hosting, IT support, and PayPal for payments),

  • Legal authorities if required by law.

We do not share personal data with advertisers, data brokers, or unrelated third parties.

5. International Data Transfers

Our services are hosted by third-party providers who may process data outside the UK or EU. Where this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission or UK ICO) are in place to protect your information.

6. Cookies

We only use essential cookies that are required for the site to function. No tracking, advertising, or analytics cookies are used.

7. Data Retention

We keep your personal data for as long as you have an active account or subscription. After your subscription ends, we will retain your data for 12 months, after which it will be securely deleted unless we are required by law to keep it longer.

8. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. However, no online service can be completely secure, and you use our services at your own risk.

9. Children’s Data

Our services are intended for business users over the age of 18. We do not knowingly collect or process data from children.

10. Your Rights (UK & EU GDPR)

You have the right to:

  • Access a copy of the data we hold about you,

  • Correct inaccurate or incomplete data,

  • Request deletion of your data (“right to be forgotten”),

  • Object to or restrict processing of your data,

  • Request transfer of your data to another provider (data portability).

To exercise your rights, please contact us using the details below.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.” Please review it regularly.

12. Contact Us

If you have questions or requests about this Privacy Policy, you can reach us at:

Email: info@presencepro.co.uk 

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